Privacy | The Little Doorstep Dairy

Safeguarding Your Information

1. Introduction

We value your rights to privacy and are committed to respecting and protecting your privacy through safeguarding the information we collect.

This Privacy Statement (Policy) together with our Terms of Use (for this Site) and Cookies Policy and any other documents referred to in it applies to your use of:

a) The websites

thelittledoorstepdairy.co.uk
thelittledoorstepdairy.com

(“our Site”) are owned and operated by The Little Doorstep Dairy (“we” or “us”).
b) Any of the services (“Services”) we provide through our Site including but not limited to when you request Services from us via our Site, or if you contact us or we contact you about our Services.
c) The purchase of any of our produce or services as a Customer, whereby you request or place orders with our Office team, milkman or by telephone, email or in person, and not via our Site.

The Little Doorstep Dairy is a private limited Company registered in England with Companies House number 12380250. Our trading address is 32 School Lane, Brereton, Sandbach, CW11 1RN, United Kingdom.

References to “our Site” in this Policy applies to you whenever you use or contact us via our Site however you may access it. References to you as an “Customer” applies to you whenever you contact us by any means other than via Our Site.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679), including any subsequent amending, supplemental or replacement legislation, the data controller is The Little Doorstep Dairy.

This Policy is regularly reviewed to ensure that we continue to serve your privacy interests. We reserve the right to update this Policy from time to time, with any updates published on our Site. We therefore encourage you to review our Policy periodically for the most up to date information on our privacy practices. We will not however substantially change the way we use personal information you have already provided to us without the appropriate prior agreement. By continuing to use our Site after a Policy change you are indicating your acceptance of the revised Policy terms.

You do not need to register to use or browse our Site. This Policy sets out how we will use your personal information, regardless of whether you have a customer account with us, when you are generally browsing and using our Site. If you would like to register with us so that we can keep you informed about other products, offers, promotions, information and services which we offer and which we think may be of interest to you, then please see the KEEPING IN TOUCH section of this Policy.

2. Information & How we Collect it

We may collect and process the following personal information about you.

2.1. Personal Information you give to us via our Site.

Our Site provides information about our Services, and you can provide information about your requests to us for our Services. Our Site does not provide any financial transactions for ordering, payment or otherwise.

You may give us information when you:
a) enter your personal information on any of the following Site forms:

Contact Us
General Enquiry
Customer Account
Customer Holiday Instruction
Customer Feedback

We may ask you for the following personal information via our Site for the purposes of delivering our Services to you:

your name
your address
your postcode
your e-mail address
your phone number
your contact preferences
your delivery instructions

We may also ask you for your personal information regarding your experiences with our products in order to provide you with further correspondence about our produce and services. This is optional and you do not have to provide us with this information.

2.2. Personal Information you give to us as a Customer.

If you are registering an Customer Account with us all Personal Information you provide to us will be treated as you being a Customer.

You may give us information when:
a) you contact us by phone, sms text, email, post or in person.
b) we contact you by phone, sms text, email, post or in person.

We may ask you for the following personal information for the purposes of processing, delivering, and taking payment for your order:

name
address
postcode
e-mail address
phone number
contact preferences
delivery preferences and instructions
financial and credit card information
bank account information so we can set up your account to process Direct Debit payments.

Your delivery address will determine which milkman is assigned to your account.

If you order any specialist products from us such as non-dairy alternatives to milk and/or if you tell us that you have any specific product or delivery requirements relating to your health then we may record this information so that we are able to assist you with your current and any future orders.

2.3. Information we automatically collect.

Whenever you interact with our Site we may automatically record information from your browser or device depending on your device settings or cookie preferences. Our Cookie Policy (separate document) provides details of this. This may include:

a) Technical information, including the Internet protocol (IP) address used to connect your computer or other device to our Site, browser type and version, time zone setting, location data, browser plug-in types and versions, operating system and platform.

b) Information about your visit to our Site, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, devices used to access our Site and any phone number used to call our Office team phone number.

c) Information about the products you have purchased including any promotions used, the frequency of your orders and spend patterns.

2.4. Information we receive from and share with other sources.

We work closely with the following third parties:

a) Our milkmen who are contracted by us to deliver our produce to you and who may process your personal information in order to process and deliver your order to you. When we register your request to create your account with us we will assign a milkman to you and will provide you with their details.

b) Our partner Lloyds Bank Plc, Business Banking, a company registered in England and Wales with company number 2065, whose Registered Office: 25 Gresham Street, London EC2V 7HN who provides the payment software for the processing of all orders through our Site and who may process your personal information for counter fraud and anti-money laundering purposes as well as payment processing. For further details of what information LLyods processes and how, please see their Terms and conditions:

lloydsbank.com

c) Our partner GoCardless, trading as GoCardless Ltd, located at Sutton Yard, 65 Goswell Road, London, EC1V 7EN, who we use to process your purchase and payment data using your personal information. You can obtain a details of these safeguards by contacting us using the contact details set out in the “Contact us” section below. For further details about what information GoCardless processes see their Privacy Policy:

gocardless.com/privacy.

d) Our Partner Square.com (US) trading as Squareup International who we also use to process your purchase and payment data using personal information. You can obtain details of safeguards and raise questions or concerns from Squareup International Ltd, Fumbally Square,Fumbally Lane, Dublin 8, Ireland or see details of their privacy policy at

privacy-eu@squareup.com or

squareup.com/privacy .

d) Our partner Google LLC, trading as Google UK Ltd who we engage to provide us with email, contacts, calendar and online storage hosting services. For further details of what information Google uses and processes, please see their Privacy Policy:

google.com/privacy .

e) Our partner Bluehost, trading as Bluehost Inc. a web hosting company owned by Endurance International Group, located at 10 Corporate Drive, Ste. 300, Burlington, MA 01803, who we engage to provide us with website and email hosting services used for our Site and backend email processing. For further details about what information Bluehost processes see their Privacy Policy at

endurance.com/privacy .

f) Our partner Ryte, trading as Ryte GmbH, a company registered in Germany, located at Paul-Heyse-Str. 27, 80336 Munich, who we engage to analyse how customers use our Site using cookies to collect information about your visits to our Site, visitor behaviour information to evaluate visitors’ use of our Site, and to compile statistical reports on the Site’s activity. For further details about what information Ryte processes see their Privacy Policy:

ryte.com/privacy .

If you would like further information about how these third parties treat your personal information, please contact them and ask to see a copy of their respective privacy policies.

3. How We Use Your Information

As a user of our Site or as a Customer of our Services, we may use your information in the following ways:

To provide you with the Services that you request from us including processing payments and refunds for orders you have made with us,
To carry out our obligations to you, such as delivering any Services or orders that you have requested through our Site or purchased as a Customer,
To check or confirm your identity if you contact us about an order you have requested via our Site or as a Customer, in order to identify, prevent, detect or tackle fraud, money laundering or other crime,
To provide you with updates relating to your order placed via our Site or as a Customer, wherever this function or service is available,
If you agree, to provide you with information about other goods and services or events that we think may be of interest to you,
To manage your account and respond to your queries, including keeping a record of the orders you have placed with us and contacting you about any payments relating to your account and/or orders with us,
To use features of social media platforms, for example if you ‘like’ a page or product or share a ‘tweet’ then we may link the information from the marketing features of those social media platforms to information we collect through our Site to help us form a better understanding of your interests and to keep you updated with our products, services, offers, promotions and information,
To notify you about changes to our Site or other ordering process (e.g. offline Service literature),
To ensure that content from our Site is presented in the most effective manner for you and for your device (computer, tablet, phone or other device). We may use information from cookies and similar technologies to help us with this,
To create aggregated or statistical data to use for analytical or research purposes to understand and improve customer service, website experience, and your interest in products and services. We may share aggregated or statistical information with third parties for their similar purposes,
To maintain, protect and improve our Site and our Services, and to keep our Site safe and secure.

We only use location information in a way that is necessary to provide the Services and deliver the products that you want. If you have not allowed your location information to be sent (through the settings menu on your device), then location information will not be sent.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above.

We may disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use for our Site, or our Terms and Conditions of Purchase or where we think it appropriate to protect the rights, property, or safety of us, our staff and contractors and partners, visitors to our Site, our registered Customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and anti-money laundering.

We may also share your personal details with any person (and their and our legal and professional advisers for this purpose) with whom we are negotiating any sale, transfer or re-organisation of our business. If this proceeds, the acquiring party of the business or part of it, may use your personal information in the same ways as set out in this Policy.

4. Keeping in Touch

We would like to send you information about our Services based on interests you have shown when browsing our Site, purchasing products as a Customer, to identify other products, offers, promotions, information and services which we offer or details of relevant upcoming events which we think may be of interest to you.

This may include information about:
a) The Little Doorstep Dairy services and produce information.
b) Offers and promotions.
c) The Little Doorstep Dairy news updates.
d) Your thoughts and/or opinions about our produce and/or services for the purposes of improving these.
e) Information and services which we offer and which we think may be of interest to you.

If you agree to us using your personal information in this way then we may contact you by email, social media, phone, SMS or post using the contact details you provide when you request to create (and subsequent updates to) a customer account with us, depending on whether you use our Site or as a Customer.

If you would prefer us not to process your personal information for direct marketing purposes you have the right to ask us not to do so at any time. Please see the Contact Us section of this Policy.

You can manage your preferences for the ways in which we contact you when you either:
a) First request a customer account via our Site.
b) Provide subsequent updates to your account information via our Site or as a Customer.

If you are a Customer, you can select your marketing preferences when you sign up as a Customer, or you can Contact Us to amend your preferences.

We will also store your name, phone number (if you provide one), email address and post code if we don’t currently deliver in your area, and you would like to know when we may do so in the future. We will contact you via your selected methods.

You may receive marketing communications from us if you have requested information from us or purchased produce or services from us, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any company outside of the The Little Doorstep Dairy for marketing purposes.

Subject to certain statutory exceptions, you have the right to access personal information we hold about you. You can exercise this right by emailing or writing to us to request this.

5. Safeguarding Your Information

The security of your Personal Information is very important to us. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. We strive to use acceptable means to protect your Personal Information, but we cannot guarantee its absolute security.

5.1. Secure Storage and Data Transmission

All personal information you provide to us will be stored on secure servers or those of third parties or contractors we engage to help us run our business. We will keep information no longer than we need to for the purpose for which we collected it. The period of time for which we keep personal information depends on any legal retention period to which we are subject and according to business needs. If you have a Customer account with us then we will keep your personal information for at least as long as you are registered with us.

If a security breach causes an unauthorised intrusion into our system that materially affects you then we will notify you as soon as possible and then later report upon the action we took in response.

We do take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorised access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the Personal Information.

a) All The Little Doorstep Dairy computer accounts are secured with a username and secure password to log in.

b) Our Site use SSL certification to provide a secure connection and data transmission, ensuring all data is encrypted during transmission.

c) Local data is backed up to secure online storage on a regular basis.

5.2. Location of Data

We operate in the United Kingdom. However, the hosting services that we use to deliver our Services to you may be based in other countries. Your information may be transferred to, stored, or processed in the Germany, the United States of America or Canada. By using our Sites and Services, you understand and consent to the collection, storage, processing, and transfer of your information to our Data Processor third parties with whom we share it as described in this policy.

5.3. Accuracy and Retention of Data

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold any of your Personal Information. We will retain your information for as long as needed to provide you with our Services. We may also retain and use your information to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.

5.4. Access to Your Personal Information

We will give Customers access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us. Unless it is prohibited by law, we will permanently remove your Personal Information at your request. There is no charge for an individual to access or update their Personal Information.

5.5. Links to other websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, affiliates, and social media sites. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them (including those linked to your location) have their own privacy policies and that we do not accept any responsibility or liability for these policies or for the processing of your personal information by those parties. Please check those policies before you submit any personal information to these websites. Please also ensure when using social media sites that you do not submit any personal information that you do not want to be seen, collected or used by other users. Please refer to the privacy policy of the relevant social media providers for details of how your personal information may be used by them if you use these features.

6. Changes to Your Personal Information

Please help us to keep your personal details up to date by promptly notifying us of any changes, for example if you change address, email address or telephone number.

If you need to change your personal details or preferences at any time please contact us via our Site and update your details in the section called ‘Accounts & Orders’, or Contact Us by email, or post.

7. Changes to this Policy

We review the ways we use your information regularly and, in doing so, we may change what kind of information we collect, how we store it, who we share it with and how we act on it. Any changes we may make to this Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Policy.

8. Contact Us

If you have any questions, comments or requests regarding this Policy please address them to:

Our Email Enquiries: enquiries@thelittledoorstepdairy.co.uk
Postal : The Little Doorstep Dairy, 32 School Lane, Brereton, Sandbach, CW11 1RN, United Kingdom.

9. Further Information

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the United Kingdom. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers, such as Muller UK & Ireland Group LLP, are available publicly. You can access them at www.ico.org.uk.

We thank you for taking the time and patience to review our Privacy Policy.

We respect your privacy and will continue to implement best practice to ensure your personal information is appropriately safeguarded.